Monday, July 6, 2009
Saturday, June 27, 2009
Transformers
I saw Transformers 2 last night. Michael Bay owes me $10. I will stop by the Burger King where he is cooking burgers in 3 months and get my money.
Sent from my iPhone
Friday, June 26, 2009
Customer service?
I have yet to find a cell phone company that has any decent customer service. Case in point…Sprint. We have been a Sprint customer for 10 years. We went over on our usage when we had Ava, and I called to get some flexibility on the overage. I started with, “ I know that this was our fault but am hoping you have some flexibility for a long time customer.” Plus, at .40 per minute, they can still make money on me and move down.
Guess what? They said no, but they did use the opportunity to try to sell me a new plan. I explained that I am not interested in upgrading today, but this long-time customer would like some help. She again tried to sell me on a higher plan and explained that the fine print of the contract made my overage my responsibility. I kindly thanked her for quoting the contract and asked her if she remembered that service was in the title customer service. She thought that was less interesting than I did.
She again tried to sell me on a higher plan explaining that using more minutes than on my current plan made her think I needed more minutes.
In turn, I mentioned that Sprint was a distant #3 and was losing money like crazy. Why would she not want to keep a good customer by mildly reducing a bill with .40 per minute overage? I am not disputing the charges. I am asking you to make me a happy Sprint sales person.
Apparently, she was not aware that Sprint was a distant #3 but did not take that info very well. Since that info was not well-received, I did not offer to send her the press releases about how far their stock has fallen since purchasing Nextel. That info was probably not appropriate at this point….
Anyway, I had plans to get the new Palm Pre in Aug when my iphone contract runs out with AT&T. Now, Sprint can suck it. Sprint customer service – you have managed to meet low expectations. Congrats….
Thursday, June 25, 2009
Sunday, June 21, 2009
Thursday, June 18, 2009
Goodbye, old friend...
the "just starting out and broke years.". It lived through two moves
in TX, a move to TN, and two moves in TN.
But, it cannot survive kids. Mia gave it her best shot and
accidentally knocked it on the floor. The TV still works but is
probably a fire hazard. (Plus, it looks like Robocop from the end of
the first movie.)
As many of my friends know, I am still fighting the HD revolution. I
am holding out as long as possible, but the end is near. The new 32
inch flat screen in the bedroom is calling out for HD.
Tuesday, June 16, 2009
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